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Mask’s & Face Coverings in Indoor Common Spaces

We wish to thank our valued residents for protecting each other and our communities by wearing masks and face coverings in all indoor common spaces.

TRANSCRIPT FOR MASK/FACE COVERING VIDEO – THANK YOU FOR RESIDENTS
Upbeat music for entire video.
<0:00 – 0:05>
Camera pans on Li, who’s putting on his white surgical mask in front of the mirror. Caption reads – Li does it for Kyle
<0:05 – 0:09>
Camera does a close up on Kyle, who is looking out of a window wearing a light blue surgical mask. Caption reads – Kyle does it for Mei
<0:09 – 0:15>
Camera cuts to an older lady, putting on her white surgical mask. The caption reads – Mei does it for the Haddad’s next door.
<0:15 – 0:18>
Camera pans onto a senior couple. The man has his arm draped over the woman’s shoulder. They are looking out a window and they are both wearing their surgical white masks. The caption reads – and they do it for…
<0:18 – 0:24>
Camera pans onto a young blonde boy around 14 years of age, putting on his mask. He then looks into the camera and gives a thumbs up. The caption reads -for Andrei.
<0:24 – 0:29>
Camera cuts to an older woman walking towards the camera, looking out a window. She is wearing her surgical mask. The caption reads – To our valued residents…Thank you.
<0:29 – 0:36>
Camera cuts to a man and woman entering an elevator, they are both wearing masks and they keep their social distance. The caption reads – Thank you for wearing a mask/face covering in all indoor common areas…and for protecting…
<0:36 – 0:40>
Camera cuts to a small blonde child who is struggling to put on it’s dinosaur mask and behind him is his mom who is helping. The caption reads – your neighbours.
<0:40 – 0:47>
Camera cuts to a school classroom with 3 children at their desks, wearing their mask. The camera pans onto the middle child, a young girl. The caption reads – We are in this together and we will beat this.. The young girl looks up at the camera when the caption reads – together.
<0:47 – 0:50>
The camera cuts to a construction worker, wearing his surgical mask and a white construction hat. He is speaking to someone on his phone. Caption reads – together.
<0:50 – 0:53>
Camera cuts to a man riding the bus. He is sitting, wearing his mask, holding his briefcase. Caption reads – together.
<0:53 – 1:00>
Camera cuts to a black-haired doctor or nurse in surgical attire. Surgical mask is around her neck. Two hospital staff are chatting in the background. The camera takes a close up of the nurse/doctor who is looking at the camera, holding a tablet. Caption reads – together.
<1:00 – 1:13>
Fades into the GWL Realty Advisors Residential logo in white, placed on a moving clouds background. Caption reads – Visit us at gwlra-residential.com. Always Keeping Our Residents Informed.
Music fades out


The past few months have, undoubtedly, been some of the most life-changing months we’ve seen in modern times. As your Property Manager, we remain committed in our effort to minimize the risk of spread of COVID-19 in our communities across Canada and to the safety of our residents and employees.

These are unprecedented times, so we thought it important to take the time to thank you for your continued understanding and cooperation in ensuring we keep each other and our communities safe by wearing a mask/face covering in all indoor common spaces.

Social distancing and wearing a mask or face covering is about protecting and respecting each other and will help to save lives. These are additional measures that we can take to reduce the spread of COVID-19 and keep each other and our communities safe.

Your safety is our top priority and we remain committed to providing a safe home for those we serve.

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Coping During Covid-19. A Resource for Youth

As the COVID-19 virus continues to affect our lives, it can feel like a stressful and scary time. It’s normal to feel anxious right now with all the changes happening around us, but it’s also more important than ever to think of ways that you can take care of yourself and focus on your mental health!

Being at home all the time can lead to long hours lounging around in pyjamas. While at first, this can seem like an unexpected “staycation,” the longer it goes on, the more it can have a negative impact on your health.

Finding the right resources to help our residents deal with the stress of this pandemic was very important to us. (CAMH) The Centre for Addiction and Mental Health provided an array of mental health care, research and educational resources that our younger resident’s could refer to help them cope with Covid-19.

Here are some CAMH tips to support yourself. Remember, what works best may be different for everyone. Do what makes sense for yo

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Le service bancaire en ligne est maintenant disponible!

Nous sommes heureux de vous offrir la commodité de payer votre loyer mensuel ou tous autres frais impayés grâce à l’utilisation du service bancaire en ligne disponible dans votre propre institution financière.

Le paiement peut être effectué 24 heures sur 24, 7 jours sur 7, de n’importe où, n’importe quand. Il peut également être mis en place en paiement unique ou, dans le cas de votre loyer mensuel, en paiement mensuel récurrent.

Vérifiez votre boîte aux lettres pour votre invitation personnelle et les détails sur la façon dont vous pouvez vous inscrire.

Nous sommes à VOTRE service 24h/24 et 7j/7

Programme de parrainage Informer un ami (Tell-A-Friend)

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Keeping our Communities Safe

Since this pandemic began, GWL Realty Advisors Residential has continuously promoted infection prevention and control practices in our buildings.

As office buildings lay empty, more of our residents were staying at home than ever before. We had to ensure our communities were safe to prevent the spread of this virus. But as cities are beginning to ease restrictions in their reopening efforts and more residents start emerging from their homes, one thing is clear, we need to redefine our spaces for this new reality. As we step carefully back into the world, we will need to shift our behaviours, interactions, and ways of moving through space. New signage and wayfinding graphics have been implemented thoughtfully, across our company to encourage practices to help our residents navigate through our buildings as we help them feel at ease in this time of uncertainty. Here are some examples of the signage that we have recently installed across our communities to assist in this effort.

We are all in this together

We sincerely thank our residents and staff for taking the necessary precautions to keep our communities and each other safe.

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Tell-A-Friend Referral Program

A satisfied resident will tell their friends and family about the great customer experience they are enjoying, and that is why our Tell-A-Friend Referral Program is so important.


Nothing influences people more than a recommendation from a trusted friend. This is because the people you know and trust are less likely to mislead you. Customers that refer us to their friends and family act as valuable brand ambassadors and this is why it is important for us to acknowledge their efforts and reward them and those they refer once the lease has been approved.

For more information about this program, please contact the Resident Service Centre at your community for more information or email us at contactus@gwlra.com.

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Nous sommes à VOTRE service 24h/24 et 7j/7

En raison de la pandémie de la Covid19, il est très important pour nous de faire fonctionner notre entreprise sans interruption, d’autant plus maintenant, lorsque vous avez le plus besoin de nous.

Nous sommes heureux d’annoncer que nous avons lancé notre nouveau numéro de service unique.

1 833 330-7030

Vous pouvez nous appeler à VOTRE convenance 24h/24 et 7j/7 et parler à un représentant du service client. On répondra toujours à votre appel : fini les répondeurs!

Quel est l’avantage pour les résidents?

  • Les appels seront pris en charge à chaque fois par un agent; nul besoin pour les résidents de laisser un message vocal
  • De plus, vous pouvez appeler à votre convenance 24h/24 et 7j/7 pour parler à un représentant qui s’assurera que notre équipe est informée afin qu’elle puisse prendre les mesures appropriées.
  • Les résidents sans accès Internet pourront désormais nous joindre par téléphone 24h/24 et 7j/7
  • Les résidents qui préfèrent être aidés en français pourront parler à un agent bilingue
  • Réponse rapide en cas d’urgence 24h/24 et 7j/7

Que se passe-t-il avec le numéro d’urgence après les heures d’ouverture (1 866 2685761)?

Ce numéro d’urgence après les heures d’ouverture sera redirigé vers le nouveau numéro, mais seulement jusqu’au 30 septembre 2020. Bien que le numéro ne soit plus disponible après cette date, le nouveau numéro peut être utilisé pour signaler toute urgence telle qu’une inondation, une perte de courant, un manque de chaleur ou une panne d’un appareil essentiel tel qu’un réfrigérateur ou un four 24h/24 et 7j/7. Votre appel sera traité par un représentant qui prendra un message et enverra le membre du personnel concerné. Veuillez noter qu’en cas d’urgence, où la sécurité ou la sûreté de quiconque est en danger, appelez immédiatement le 911. Cela comprend les incendies, les vols, le vandalisme et les urgences médicales.

Nous recommandons aux résidents d’enregistrer le nouveau numéro (1 833 3307030) dans leur liste de contacts afin qu’ils l’aient toujours accessible et puissent nous contacter où et quand ils le souhaitent 24h/24 et 7j/7.

Puis-je toujours appeler directement le Centre de services aux résidents et de location de mon immeuble?

Tous les postes de bureau seront redirigés vers le nouveau numéro.

Avec le lancement de ce programme dans TOUS nos bâtiments aujourd’hui, nous pouvons désormais garantir que même si nos bureaux peuvent être fermés pour protéger notre personnel et nos résidents pendant cette pandémie, nous répondons toujours aux appels et aux questions et prenons soin de nos résidents 24h/24 et 7j/7.

Nous sommes ravis d’être à VOTRE service.

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Programme de parrainage Informer un ami (Tell-A-Friend)

Un résident satisfait parlera à ses amis et à sa famille de l’excellente expérience client qu’il apprécie, et c’est pourquoi notre programme de parrainage Informer un ami est si important.

Rien n’influence plus les gens qu’une recommandation d’un ami de confiance. En effet, les personnes que vous connaissez et en qui vous avez confiance sont moins susceptibles de vous induire en erreur. Les clients qui nous recommandent à leurs amis et à leur famille agissent comme de précieux ambassadeurs de la marque et c’est pourquoi il est important pour nous de reconnaître leurs efforts et de les récompenser ainsi que ceux qu’ils recommandent une fois que le bail a été approuvé.

Pour plus d’informations sur ce programme, veuillez contacter le centre de services aux résidents de votre communauté pour plus d’informations ou envoyez-nous un courriel à contactus@gwlra.com.

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At YOUR service 24/7

Due to the Covid-19 pandemic, keeping our business running without disruptions is very important to us— more so now, when you need us the most.

We are pleased to announce that we have launched our new one-service number for all your resident needs..

1 833 330 7030

You can call us at YOUR convenience 24/7 and speak to a live customer service representative. Your call will always be answered – no more answering machines!

What is the benefit for residents?

  • Calls will be answered every time by a live agent, no need for residents to leave a voicemail
  • In addition, you can call at your convenience 24 hours a day/7 days a week to speak to a representative who will ensure our team is informed so they can take the appropriate action
  • Residents without internet access will now be able to reach us by phone 24/7
  • Residents that prefer to be assisted in French, will be able to speak to a bi-lingual live agent
  • Quick response in an emergency 24/7

What happens with the after-hours emergency number (1 866 268 5761)?

This after-hour emergency number will be redirected to the new number but only until May 31st, 2021. Although the number will be discontinued after this date, the new number can be used to report any emergencies such as flood, loss of power, lack of heat or essential appliance failure such as a refrigerator or oven 24/7. Your call will be handled by a representative who will take a message and dispatch the respective staff member. Please note that in an emergency, wherein anyone’s security or safety is endangered, immediately call 911. This includes fire, theft, vandalism and medical emergencies.

We recommend that residents save the new number (1 833 330 7030) in their contact list so they always have it accessible and can contact us wherever and whenever they want 24/7.

Can I still call the Resident Service & Leasing Centre in my building directly?

All office extensions will be redirected to the new number.

With the launch of this program across ALL our buildings today, we can now guarantee that although our offices at some of our properties, depending on the location and provincial restrictions, may be closed to protect our staff and residents during this pandemic, we are still responding to calls, answering questions and taking care of our residents 24/7.

We look forward to being at YOUR service.